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FAQ


1. What are my payment options?

For samples, it is 100% in advance.

For mass production, it is 30% TT in advance and 70% TT balance.

Payment tools: Western Union, TT. bank account,Paypal,MoneyGram,Credit Card.

2. How long will it take to ship my order?

As long as there is stock available, Soulma usually ships items within 3 work days for samples and within one to two weeks for formal order once receiving the confirmation of a new order. The order will not be confirmed until the payment reaches chelong’S bank account. If we aretemporarily out of stock, we will do our best to inform you of the estimated lead time.

3. What does your warranty cover?

Soulma’s product is backed by a 1-year limited warranty against manufacturing defects (material or workmanship). Missing/lost or worn out parts are not covered under our warranty.

4. Who will pay the freight for repairing items?

Both parties will share half the freight: the buyer will take the freight of sending it back to chelong,while Soulma will cover that of sending it back to the buyer.  And Soulma Tablet PC suggests to sending it back with the next mass production items.

5. Can I return product for credit?

Sorry, crediting product is unacceptable for now,but we accept for replacement within 15 days for a reasonable reason.

6. What is the ship terms for Varyfor Tablet PC?

FOB Shenzhen or FOB Hongkong.

7. How can I get your price list?

Please send us your email or leave us message for our price list and order information.

8. Who pays the freight charges when terms are FOB?

Buyers or the third party notified by buyers will bear the freight. The freight can be collected or prepaid. Your forwarder will always be Soulma’s first choice. If you have no forwarder, we are honored to appoint a forwarder for you.

9. How to place an order?

Please send PO to Soulma Tablet PC and we will send back a PI accordingly. You will wire the payment and send T/T copy for our reference. Then the products will be in preparation. After getting the payment, the items will be sent out ASAP.

10. Can you accept Escrow Payment?

Yes,we accept Escrow like Paypal,but usually you need to bear the 4% commission of Charger.
11. How do you ship the products?

How the goods are shipped to you is up to you.

You can choose:

Express Air Courier: UPS, FedEx, DHL,TNT,Aramex
Air Mail
Bulk Air Freight
Sea Freight
Ex-Works - appoint your own freight forwarder to collect the goods from our warehouse.
12. How much does shipping cost?

It depends on the quantity of goods, the shipping method, and the country. Use the website checkout to preview prices.

13.Is it safe to buy from VARYFOR Tablet PC?

Yes,we have registered from 2002,our Mother Company is PRYMAX,Soulma is a registered Brand for Tablet PC selling in Worldwide.

14. Buying from VARYFOR tablet PC is safe, secure, and simple.

Soulma offers you secure payment, guaranteed quality, and guaranteed delivery.

15. What if the Tablet PC Screen is broken?

If any product is faulty, you can return it to China for a replacement,if the screen broken in using,you need to bear the Screen cost.
16. Can I visit your factory?

Yes, you are welcome to come and meet us here in Shenzhen, China.

17. How can I speak to VARYFOR about product questions or other queries?

We will offer you full pre-sales and after-sales support via phone, email, live chat, mail, or face-to-face meetings.